Our Sustainable Development Process
Fully integrating sustainable development into our business and developing a formalized process is important to our long-term success. This process includes:
- Scoping and prioritizing issues. With the help of our stakeholders, we identify the issues that matter most and may impact our business. These issues are validated by our business units.
- Developing strategies and goals. Strategic plans are supported by senior leaders and related goals are incorporated into our regular business processes.
- Monitoring, evaluating and reporting on performance. In some cases, we are able to use conventional metrics, such as the Global Reporting Initiative's G3 Sustainability Reporting Guidelines. In others, we use metrics that can be qualitative or quantitative, depending on the nature of the issue being assessed. We update our sustainable development website regularly as new information and data becomes available.
- Obtaining feedback and adapting strategies. We solicit feedback from our stakeholders, and consider feedback as we adapt our strategies and modify the way we manage issues.